Frank Emeli
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Airtel is just careless. I had two SIM cards on a mobile app, one with 10k balance, but the app forced me to use the first SIM for payment when I tried to buy data for the second SIM. I couldn't remove the first SIM and had to clear the app's data to start over. The app doesn't allow users to paste phone numbers, which is inconvenient. It also asks for permission to read contacts and SMS, which I find unnecessary. The app displays full-screen ads even when running in the background.
2,021 people found this review helpful
Airtel Africa
December 7, 2021
Hello Frank, Thank you for taking out time to rate us. Also note that with every new app version we are introducing new features and improving existing ones. We will take your kind feedback into consideration. ^Vane.
Walusiku Muyunda
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Best SP app ever, it is just perfect and goes beyond expected functionality. I love that I can even watch live TV on the go, though apparently this is limited to a maximum of 5 activations. So if you change phones frequently and you uninstall on all previous phones, your country limited remains the same. That's why am reducing the stars to 4.
1,446 people found this review helpful
Airtel Africa
October 31, 2022
Hello Walusiku, Thanks for taking out time to rate us. It really helps us to keep going and delivering the best. ^Vane.
Yusuf Umar
Activating the app after installation was ineffective. It kept sending OTPs on request, then says 'Auto-verifying OTP' without doing anything further. What does that even mean? The user is the person to return the OTP, but the process doesn't provide for that. It looks like something is fundamentally wrong with the App's codes, which needs to be fixed. Please, don't act like everything is in control on your side, and advise me to seek assistance.
219 people found this review helpful
Airtel Africa
April 15, 2024
Hello Yusuf, We regret the experience, kindly reach out to us on Myairtel@africa.airtel.com with your phone number and country for assistance. ^Vane.